If you own an e-commerce store and work with multiple vendors, you know how it feels when your customers say that they didn’t receive their order, AND want a refund – It Sucks!
Most of the time it is not because of you; a lot of things can happen. The contents can be damaged, or the package can go missing, order/tracking records get messed up and the wrong item is delivered.
Still, you get the blame, a bad review and a request for refund – not fair at all, right?
You don’t have to haggle with customers, vendors or live under the fear of bad reviews – EVER AGAIN
Secure your product delivery to your customers!
We give your customers the confidence that if their items are lost or damaged in transit, they will be replaced promptly with no fuss.
You don’t have to worry about dealing with customer complaints, so you can concentrate on growing your business!
It integrates into the checkout of your e-commerce store and provides a simple way for your customers to insure the transit of the purchase.
Once the order is confirmed, your customers will get an email confirming the insurance of their purchase with a link to make a claim.
From that point, we take care of everything. If the item is damaged in transit, or lost along the way we will replace it with another item right away.
You get more sales and 5-star feedback; your customers get what they ordered; simple and cool, isn’t it!
You can have input into cost of insurance, and claims process. We will work with you!
Many customers abandon their carts at checkout because they are not sure if they should confirm their order. It mostly happens because they don’t trust the store, and don’t want to share their information with them. By insuring the customers orders, you promise them the protection they need to go ahead with the payment. They know they won’t be cheated and their money is in safe hands.
Your customers will feel more confident when placing orders on your web-store. They know that when something happens, they will get what they are ordering and their money is safe. A higher number of satisfied customers means you will have more good reviews, a higher number of recommendations, more sales and more money.
Nano Insurance can easily integrate with almost any website. It is a completely customizable plugin and can run with any theme or interface. With Nano Insurance, we help you set everything up.
Adding Nano Insurance is profitable for the store owner as well. Store owners are paid a commission on all orders that are insured. This app adds to the profitability of the store. In case the item is lost or damaged, we will buy the replacement from you again, allowing for a second sale, therefore, giving you a second sale on an insured item!
Our customer support system is available 24/7; we never take days off. Whether you need support with integrating the plugin to your website, setting it up or your customers want to connect with us to know more about their order, our team is available to provide any assistance required. In most cases, we will get back to you same day.